FAQs

FREQUENTLY ASKED QUESTIONS

    • CONTACT INFORMATION: Please email info@guariz.com with any question or concerns.
    • HOW ARE ORDERS SHIPPED: Güariz uses USPS for shipping. Güariz shoes takes a standard 5-10 business days. T-shirts and accessories take a standard 5-10 business days for fulfillment and shipping. Once package is sent we provide customers with USPS tracking information. Once tracking number is provided, Güariz is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves our warehouse.
    • HOW LONG WILL MY ORDER TAKE: Güariz shoes take an average of 5-10 business days for fulfillment and shipping. T-shirts and accessories take a standard 5-10 business days for fulfillment and shipping. Once package is sent we provide customers with USPS tracking information. Once tracking number is provided, Güariz is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves our warehouse.
    • WHAT PAYMENT METHOD DO YOU ACCEPT: Güariz offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express credit cards. We also accept PayPal, Amazon Pay, Google Pay and Güariz E-Credit codes (online store credit).
    • TRACK MY ORDER: Track your order with tracking number provided in SHIPPING NOTIFICATION E-MAIL. (Please allow for up to 2-4 business days for processing from when you place your order for the status to update email)
    • CAN I CHANGE OR CANCEL MY ORDER: If you wish to modify or cancel your order, please email info@guariz.com within the same day (24 hours) of placing the order for a full refund, if AFTER 24 hours you still wish to cancel your order we can provide in store e-credit for total paid before shipping and taxes. Orders that have been shipped, will no longer be available to update. Be advised Guariz Merch including MOCHIS, HAND MORRALES, HATS, MUERTA HOODIES & CUSTOM T-SHIRTS are final sale, we provide sizing charts for your convenience. 

    • RETURNS & EXCHANGES: Güariz provides priority mail shipping & offers exchanges within 7 days, after arrival, for store E-Credit (for use on a future purchase) that is redeemable on site if item(s) is unworn and in original condition. Güariz will not accept any items with any signs of wear or original packaging.
      • Guariz does provide 1 prepaid return label for Guariz women and Guariz Men huaraches. Please e-mail info@guariz.com. Once we receive your package you will be provided via e-mail with in store E-Credit
      • Güariz does not provide pre-paid return labels for t-shirts; you will be responsible for covering the shipping costs to return.
      • Depending on the shipping method and carrier selected, your return package may take several days to reach us.
      • Please allow 5-7 business days to process your return once it is received by our Distribution Center.
      • After 7 days, no returns or exchanges will be accepted.
      • All sale items or items purchased with promotional code are final sale and can not be returned. Be advised Güariz Merch including MOCHIS, HAND MORRALES, HATS, MUERTA HOODIES, STICKERS & CUSTOM T-SHIRTS are final sale, we provide sizing charts for your convenience before your purchase.
    • RETURN POLICY:

      If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

      • Items must be sent back within 7 days of the delivery date.
      • Items must be unworn, unwashed, and have original tags attached.
      • Items must be free of stains, smell, makeup, deodorant, or wear.
      • MOCHIS, HAND MORRALES, HATS, MUERTA HOODIES, STICKERS & CUSTOM T-SHIRTS non-returnable.
      • All returns are refunded via store credit in the form of a Güariz E-Credit Card.
      • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
      • Güariz does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. (excludes Guariz Men & Guariz Women Huarache)
      • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email info@guariz.com)
      • Return packages must include original reciept with note of what is being exchanged & reason for return.

      Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Güariz will not issue store credit for your returns.

      Once your return is fully processed, we will issue you store credit in the form of a Güariz E-Credit Card for use on a future purchase. E-Credit Cards never expire, and are redeemable right away!

    • I PLACED AN ORDER BUT HAVNT SEEN ANY MOVEMENT FROM THE GUARIZ TEAM: There are several reasons why your order may have been delayed. Please note, MOST orders leave our distribution center within 72 hours (excluding Saturdays, Sundays, and Holidays) of the order being placed.

    -In some cases our Customer Protection Team may hold orders that run the risk of being fraudulent or that need additional review or verification. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.
    -In some cases WE MAY run out of a hot item that is expected back in stock within a few business days. If this was the only item you ordered, rather than cancelling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Care Team will send you an email notifying you of the delay.