FAQs

Frequently Asked Questions

Contact Us:
For any questions or concerns, please email us at info@guariz.com.

Order Shipping:
We ship via USPS. Please allow 10-15 business days for fulfillment and delivery. Once shipped, you'll receive USPS tracking information. Please note: Güariz is not responsible for lost or delayed packages once they leave our warehouse.

Payment Methods:
We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, Google Pay, and Güariz E-Credit codes.

Track Your Order:
You can track your order using the tracking number provided in your shipping notification email.

Order Changes/Cancellations:
If you need to modify or cancel your order, email us within the same day of placing it (before 12 AM EST) for a full refund. After that, we can only offer in-store E-Credit. No cancellations during sales. Once shipped, orders cannot be changed.

Returns & Exchanges:
Exchanges are accepted within 7 days for store E-Credit if items are unworn and in original condition. For other items, you cover return shipping. Processing returns takes 5-7 business days once received.

Return Policy:
To return an item, please send it back within 7 days of delivery. Ensure items are unworn, unwashed, and have original tags attached. All returns will be refunded as Güariz E-Credit.

Delayed Orders:
If your order is delayed, it may be under review for fraud protection or due to inventory issues. Our Customer Care Team will notify you if there’s a delay.

  • I PLACED AN ORDER BUT HAVEN'T SEEN ANY MOVEMENT FROM THE GUARIZ TEAM: There are several reasons why your order may have been delayed. Please note, MOST orders leave our distribution center within 72 hours (excluding Saturdays, Sundays, and Holidays) of the order being placed.

-In some cases our Customer Protection Team may hold orders that run the risk of being fraudulent or that need additional review or verification. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.
-In some cases WE MAY run out of a hot item that is expected back in stock within a few business days. If this was the only item you ordered, rather than cancelling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Care Team will send you an email notifying you of the delay.